Career Advancement Specialist

1 week ago

Canberra, ACT, Australia beBeeOpportunity Full time $100,000 - $150,000
Job Title:

Career Advancement Opportunity in End User Support

About the Role:

This position offers a unique opportunity to oversee the delivery of end-to-end End User Support solutions, managing and maintaining Defence's key IT services. As a leader, you will be responsible for guiding a growing team of 12, empowering operational administration, technical guidance, and service improvement initiatives to groups of technical SMEs and broader engineering teams.

Working closely with stakeholders, you will deliver customer-centric methodologies that support a growing team in managing and improving ICT service delivery. This includes meeting and exceeding customer expectations, maintaining ICT support operational SLAs, policies, and procedures, and resourcing and delivering demand surge within the teams.

Key Responsibilities:

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