IT Career Advancement Opportunity

8 hours ago

Canberra, ACT, Australia beBeeCareer Full time $50,000 - $80,000
Career Development Opportunity

We are seeking a student currently studying an IT related degree, diploma or certification to gain hands-on work experience and enhance their career prospects.

  • Support customers with technical issues related to IT systems
  • Develop excellent career advancement opportunities in a culture that embraces flexible work arrangements
Key Responsibilities

The successful applicant will be responsible for providing first-line IT support to end-users in the Asia Pacific region. Key responsibilities include:

  • Log and manage user incidents, service, and access requests
  • Maintain account security through password resets, account unlocks, etc.
  • Troubleshoot hardware, software, network, and telecommunication issues
  • Ensure compliance with Service Level Agreements and maintain user communication
  • Maintain documentation, and research issues and troubleshooting
Requirements

To be considered for this role, you will need to meet the following requirements:

  • Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining
  • Prior experience in a customer-centric role is desirable
  • Excellent communication skills and a proactive approach are essential
  • Proficiency in Microsoft 365, Azure, InTune, and all Windows operating systems
  • Awareness of ITIL best practice methodology is preferred
  • Will to work onsite in Canberra office with responsibilities including phone calls and Onsite assistance
  • Previous service desk experience is highly valued

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