Delivery Solutions Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeAccount Full time $100,000 - $120,000
Technical Account Manager Role Overview

This is a strategic opportunity to join our logistics organization and shape the future of delivery solutions.

We are seeking an experienced Technical Account Manager to bridge the gap between our merchants, delivery carriers, and internal teams.

Key Responsibilities:
  • Manage delivery performance, escalations, and ongoing improvements for eCommerce merchants and carriers.
  • Monitor SLAs, hold carriers accountable, and keep merchants informed.
  • Analyse delivery performance, cost trends, and margins using Excel/Google Sheets, providing insights for smarter decisions.
  • Support new carrier integrations, pricing updates, and service enhancements, working closely with product, tech & operations.
  • Deliver regular performance reports and recommendations to merchants and internal teams.
  • Troubleshoot technical and operational issues, collaborating across carriers, merchants, and internal teams.
  • Support the Chief Growth Officer with pricing projects, commercial negotiations, and identifying new growth opportunities.
  • Roll out plans for new carrier services and international delivery offerings.
Required Skills and Experience:
  • Experience in account management for eCommerce operations, logistics or SaaS.
  • Strong analytical skills in Excel/Google Sheets.
  • Problem-solving ability and capacity to create order from complexity.
  • Ability to work with both merchants and carriers, balancing commercial and technical needs.
  • Commercial acumen and technical knowledge.

This role offers a competitive salary and benefits package, a dynamic work environment, and opportunities for professional growth and development. We welcome applications from diverse backgrounds and value your unique contribution.

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