Service Design Lead for Customer Experience
2 days ago
Australia Post is seeking a skilled Service Design Lead to join its Research & Service Design team.
The ideal candidate will have at least 5 years of experience in Service Design, Strategic Design, or Design Research, with a strong portfolio of work.
This role involves working closely with SMEs across the business, design crafts, accessibility, engineering, product, and program teams.
Key responsibilities include human-centred design, systems thinking, and future thinking; facilitating planning, design research, data analysis, ideation, co-design activities, prototyping, and end-to-end project delivery.
The successful candidate will have excellent interpersonal, communication, negotiation, and collaboration skills, as well as empathy for customers and enthusiasm for creating progressive experiences.
A solid understanding of stakeholder management, presentation, and facilitation skills is essential.
We are committed to providing an inclusive and barrier-free recruitment process and workplace for people with disabilities.
Estimated salary for this role: $95,000 - $125,000 per annum, depending on experience.
Benefits include:
- An opportunity to work with a diverse and talented team
- A supportive environment that nurtures talent and trusts employees to deliver their best
- Access to modern work practices and technologies
- A chance to make a meaningful impact on customer experiences
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