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IT Support Engineer

2 months ago

Melbourne, Victoria, Australia Pepperstone EU Limited Full time
About the Role

We are seeking an experienced IT Support Engineer to join our Procurement and Support team at Pepperstone EU Limited. As a key member of our team, you will be responsible for providing technical support and management of end-users and infrastructure services located in our offices across the globe.

Key Responsibilities
  • Respond to technical requests via various channels, including Slack, phone, email, and incident management tool, in a professional and timely manner.
  • Assist with prioritizing, scheduling, and escalating incidents to appropriate channels.
  • Utilize strong understanding of Microsoft and Google EUC related technologies to build and support a complex and distributed EUC environment.
  • Build and update desktop standard operating environments, including software and application change and release management.
  • Document and educate end-users to resolve incidents at first contact and reduce recurring calls.
  • Monitor EUC device performance and provide recommendations to ensure effectiveness of SOE and hardware.
  • Perform occasional out-of-office hours maintenance visits to assess technical issues or implement new solutions.
  • Visit other Pepperstone office locations to assist with EUC support.
About You
  • Strong written and verbal communication skills.
  • Certifications/experience in Windows desktop environments.
  • Certifications/experience in Google desktop environments.
  • Experience in EUC administration and support role.
  • Demonstrated experience in Microsoft Endpoint Configuration Manager (Intune) administration.
  • Experience with operating system deployment-related issues.
  • Knowledge of decommissioning and disposal of IT assets.
  • Basic knowledge of networking.
  • Basic knowledge of Azure Active Directory.
  • Troubleshooting knowledge of Mac operating system.
  • Basic knowledge of Linux operating system.
  • Committed to ongoing learning and development.
  • Ability to live the Pepperstone values.
Why You'll Enjoy Working with Us
  • Competitive salary structure including company bonus scheme.
  • Genuinely collaborative and friendly culture.
  • Flexible and hybrid working.
  • Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard.
  • Ongoing personal development and learning opportunities.
  • 15 weeks paid primary carers parental leave and 4 weeks paid secondary carers leave.
  • 3 paid volunteering days per year and Workplace Giving Program.
  • Frequent events and celebrations, including a standard weekly social.
  • Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne.
  • Best-in-class end-of-trip facilities, including bicycle parking, change rooms, and showers.
  • A full-stocked kitchen, onsite coffee machines with locally sourced coffee beans, and curated specialty teas.