Administrative Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeClientService Full time $71,150 - $78,951
Job Description:

The Client Service Officer plays a pivotal role in supporting Health and Personal Injury Client Relationship Managers by delivering high-quality administrative and client-focused support. This includes ensuring our clients receive exceptional service while assisting with key administrative duties such as property risk management, tribunal reporting, and budget preparation.

Key Responsibilities:
  • Administrative tasks including tribunal submissions, property management, and bill payments are supported by the CRM team.
  • Accurate and up-to-date client records are maintained, with workflow monitoring and multiple inbox management.
  • Exceptional service is provided to clients with complex needs, responding to enquiries via phone and email.
  • In the absence of the CRM, the Client Service Officer acts as a key contact and liaises directly with clients as required.
  • Compliance with relevant policies, Trust Deeds, and tribunal regulations is ensured.
  • Internal and external stakeholders collaborate to support strong relationships and optimal client outcomes.
  • A high-performing team environment is contributed to by providing support to colleagues and working collaboratively.
Requirements:
  • Experience in the trustee, financial, or legal sector is highly regarded.
  • Strong ability to build and maintain relationships with clients and stakeholders.
  • Excellent communication and interpersonal skills, with a respectful and empathetic approach to client interactions.
  • Highly organised with strong administrative skills and the ability to manage competing priorities.
  • Proficiency in Microsoft Office and the ability to learn new systems quickly.
  • A team player with initiative, resilience, and a commitment to delivering outstanding client service.

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