Transformative ICT Leader

21 hours ago

Melbourne, Victoria, Australia beBeeInnovation Full time $100,000 - $150,000
ICT Service Delivery Manager

The Parkville Youth Mental Health and Wellbeing Service is dedicated to providing mental health care to young people aged 12-25 in Melbourne's north and west, along with their families, carers, supporters, and kin.

We are a values-driven organisation that exists to walk alongside young people, delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

As we continue to grow, we are seeking an experienced and flexible ICT Service Delivery Manager to establish, manage, and continuously improve the local ICT environment to support the effective delivery of youth mental health services in the north and western metropolitan areas of Melbourne.

This hands-on role will lead ICT operations, acting as the key liaison with Digital Innovation teams to ensure alignment of systems, escalations, and innovations across all service locations. During the early stages post-go-live, the role will focus on system fine-tuning, ad-hoc configuration, and embedding effective ICT processes and supports. Over time, the focus will shift to strategic projects including digital transformation, infrastructure planning, and future service delivery innovations.

  • Manage ICT operations across PYMHWS by maintaining critical systems and infrastructure, ensuring service continuity and effective clinical care delivery.
  • Coordinate resolution of ICT service issues by acting as the primary escalation point and collaborating closely with Digital Innovation teams.
  • Liaise with key stakeholders including RMH, Orygen ICT, and external providers to ensure alignment, clear communication, and effective service delivery.
  • Support post-go-live configuration and continuous improvement of clinical and operational systems, ensuring alignment with youth mental health workflows and compliance standards.
  • Ensure ICT compliance by overseeing access controls, security protocols, and adherence to data privacy and governance regulations.
  • Contribute to strategic planning by helping develop the PYMHWS digital roadmap and driving innovation through system upgrades and digital capability assessments.

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