Senior Claims Resolution Specialist
2 weeks ago
Motor Claims Handler Needed - Steadfast Group is a leading general insurance broker network and underwriting agency group in Australasia with growing international operations.
As a passionate and detail-oriented professional you will manage Motor claims from end to end working across a diverse portfolio including intermediated and direct customers.
About the OpportunityThis role is ideal for someone who thrives in a fast-paced environment enjoys problem-solving and delivers exceptional customer service. You will play a key role in ensuring claims are handled efficiently professionally and in line with compliance standards.
Key Responsibilities- Accurately assess and manage Motor claims in accordance with company policies and industry regulations.
- Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).
- Proactively manage claim lifecycles through diary management and vendor coordination e.g repairers assessors.
- Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.
- Manage incoming call enquiries providing clear and timely support to customers and stakeholders.
- Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.
- 3–5 years of experience in Motor claims handling.
- Strong customer service skills with the ability to adapt communication to different customer groups.
- Excellent problem-solving and decision-making abilities.
- Proven time management and organisational skills.
- Familiarity with regulatory compliance in the insurance industry.
- Experience working with external vendors such as repairers assessors and brokers.
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