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Customer Service Operations Lead

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Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000

Job Description


As a Customer Service Operations Leader, you will be responsible for overseeing the delivery of high-quality customer support across ANZ. This role requires strategic oversight and leadership skills to drive process improvement and operational excellence in a fast-paced environment.


Key Responsibilities:
  • Lead a large-scale team managing multiple Team Leaders and frontline staff focused on transaction processing.
  • Drive operational improvement by challenging current processes and streamlining service delivery.
  • Balance strategy and action by guiding team direction while supporting day-to-day leadership.
  • Collaborate cross-functionally with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.

Requirements


Experienced Leader:


  • Proven experience in high-volume service environments such as insurance, finance, or call centers.
  • Able to step back and improve how things work across teams and systems.
  • Comfortable leading transformation and navigating complexity.
  • Excellent communication skills with ability to manage stakeholder expectations.

Benefits


  • Create real impact by supporting life-changing surgeries.
  • Advance your career by stepping into a key leadership role with clear pathways for progression.
  • Thrive in a purpose-driven team that values people, performance, and making a difference.
  • Enjoy flexibility and support in a hybrid-friendly culture.

Sound like you? Take the next step in your leadership journey today.