Customer Value Expert

3 weeks ago


West Lakes, Australia Dental Corporation Full time
Customer Value Specialist Role Overview

This is a permanent part-time position, working 30 hours per week including Saturdays. As a Customer Value Specialist, you will be responsible for providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making.

Key Responsibilities:
  • Provide individual recommendations of the most suitable health and wellbeing products based on the customer needs.
  • Work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
  • Assist our existing Bupa members in their day-to-day transactions.
  • Ensure the customers understand the full value of their health insurance product.
  • Provide solutions to any identified concerns or needs.
  • Educate members on all the benefits they can access.

What You'll Enjoy
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing and futures. Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing. Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

Training and Connecting
We believe in giving you room to grow. At Bupa, you get the best of both worlds – support when you need it and plenty of space for personal development. Dedicated Store Managers will support you to excel in your role. You'll have access to classroom training, e-Learning and on-the-floor product knowledge training, as well as to our state-of-the-art knowledge base, "Know-It".
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