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Claims Team Manager
2 months ago
The Claims Team Leader will be responsible for driving the Claims Department's performance by providing strategic leadership, coaching, and development of the team. This includes implementing process improvements, embedding a high-performance mindset, and achieving service levels and improvements against set targets.
Key Responsibilities- Manage and develop the allocated claims teams, including recruitment and talent management.
- Ensure compliance with relevant legislation and internal guidelines.
- Drive annual Financial, Customer, Operational, and Quality Assurance, Risk and Technical Targets, and ensure all necessary steps are taken to achieve the best possible results.
- Coach and develop Claims Assessors, providing ongoing technical support to maximize team productivity.
- Minimize claims loss costs and identify improvement opportunities in claims management.
- Establish performance objectives, coach performance, provide training, and evaluate the performance of direct reports.
- Results-driven with a proven track record of meeting KPIs.
- Demonstrated experience in complex claims and problem-solving, with the ability to use initiative to achieve team objectives.
- Strong written and oral communication skills, with the ability to influence senior management.
- Ability to lead well under pressure and manage multiple tasks concurrently.
- Minimum 3 years' experience leading a large team.
- Knowledge and understanding of insurance policies and insurance law.
- Resilience, ability to problem-solve, and manage stakeholder expectations.
- Strong written and oral communication skills, adaptable to working with various people and stakeholders.
