Level 2 IT Support Specialist
2 days ago
About Us
blueAPACHE is an Australian owned and operated Managed Service Provider, recognised for its excellence in the industry.
We pride ourselves on being a great place to work, with a vibrant culture, clear vision, and strong leadership. Our core values of employee and customer experience drive our organisation, and we are committed to building a diverse and inclusive workplace.
The Role
We are seeking a highly skilled L2 Service Desk & Onsite Engineer to join our Service Centre Team in Sydney. The successful candidate will be based in Alexandria and will be responsible for providing helpdesk support to ensure the smooth operation of IT services for our customers.
The ideal candidate will have previous MSP experience and be able to work effectively in a fast-paced environment. Occasional travel between customer sites will be required, with a focus on providing excellent customer service and support.
Key Responsibilities:
- Provide level 2 helpdesk support to customers
- Perform onsite technical support at customer sites
- Collaborate with the Service Centre Team to resolve technical issues
- Develop and maintain strong relationships with customers
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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