Epic Guest Experience Delivery Specialist

6 days ago

Council of the City of Sydney, Australia beBeeCustomer Full time $35,000 - $65,000

Be yourself, every day. Love and fun are the foundation of our business.

We're a creator of competitive socialising experiences that make a positive impact on people, communities, and the planet. We strive to create epic experiences using fun for good – creating joy, banter, and unforgettable moments.

Our story started in 2001 across eight fun-inducing brands, 50+ venues, and over 2,000 incredible team members. Every day is different, and we love it that way. Our kind, safe, and inclusive workplace lets you be yourself, grow, and have a blast while doing it.

We're looking for Front of House Casuals to join our team at Holey Moley Darlinghurst. If you're passionate about service, driven by fun, and ready to create unforgettable experiences, this is the role for you.

Why Work With Us?

  • Be part of an innovative and people-focused company
  • Access to a development program and opportunity to work alongside industry leaders
  • Earn an award-based hourly rate under the Amusement & Entertainment Award, plus enjoy awesome extras like monthly prize incentives and exciting competitions with epic prizes
  • Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity Employee network groups as well as access to gender affirmation leave
  • Play on us Enjoy free activities across ALL Funlab brands because work should come with perks
  • Treat yo'self Half-price food and bev for yourself because the fun shouldn't stop when your shift ends

As a Front of House Casual, you'll:

  • Create and deliver unforgettable guest experiences with your energy and top-tier service mindset
  • Drive sales on every shift – smash targets through upselling, product knowledge and proactive guest engagement
  • Understand daily goals and challenges, working with your team to succeed
  • Take pride in your venue, making sure it's well-stocked and ready to impress at all times
  • Own your space Be trained in all areas and whether you're behind the bar, at reception, or running a function, you bring your A game
  • Follow all safety and compliance procedures to keep guests and your teammates safe
  • Take the opportunities to go above and beyond and anticipate our guests' needs

You'll need:

  • Uniqueness and a passion for fun
  • Energy, enthusiasm, positivity - and bucketloads of it
  • Customer service, hospitality or retail experience and a love for building customer rapport
  • A love of interacting with a diverse range of guests - teens, kids and adults
  • Great availability, must be available on weekends and nights
  • A valid RSA and WWCC or keenness to get them

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