Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000

Job Title

We are seeking a highly skilled professional to fill the role of Technical Support Specialist.

The selected candidate will be responsible for providing top-notch support services to customers through various channels, including email, phone, and text chat. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Diagnose and resolve complex technical issues using software tools.
  • Develop and articulate solutions clearly and concisely.
  • Collaborate with other technical specialists and engineers to deliver exceptional customer service.
  • Build and maintain strong relationships with new and existing customers.
  • Stay up-to-date with industry trends and contribute to the evolution of our solutions.

Required Skills and Qualifications:

  • Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics, or equivalent.
  • 3-5 years working experience in a related field.
  • Strong analytical and troubleshooting skills in both hardware and software.
  • Flexible and able to multitask with an ability to manage priorities.
  • Experience in customer service, technical support, and project management.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Working Conditions:

  • Ability to travel up to 35% for field engineering assignments.
  • Must possess a valid driver's license and passport.

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