Customer Experience Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $37,746 - $53,818
Retail Customer Service Officer Job

At a leading retail service provider, we're delivering exceptional customer experiences like never before. We're seeking a highly skilled Retail Customer Service Officer to help customers navigate our services and build lasting relationships.

The role involves:

  • Providing top-notch sales and service transactions with customers
  • Managing high value transactions accurately, including cash handling, credit card processing, and identity services
  • Promoting our products and services through effective up-selling and cross-selling strategies
  • Assisting customers with mail lodgements and associated costs
  • BUILDING rewarding relationships with customers by understanding their needs and preferences
  • Supporting administrative duties such as stocktaking and record maintenance

To succeed in this role, you'll need:

  • A strong background in customer service and/or cash handling, with a focus on providing excellent customer experiences
  • Physical fitness to lift up to 16kgs of mail regularly and stand for your shift

We invest in our employees' growth and development, offering opportunities for career advancement and professional growth. Join our team and be part of a culture that values trust, inclusivity, empowerment, and safety.

About the Role

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. As a Retail Customer Service Officer, you will play a key role in delivering exceptional customer experiences and building long-term relationships.

Key Responsibilities

As a Retail Customer Service Officer, your key responsibilities will include:

  • Providing personalized customer service and support
  • Processing transactions and managing cash handling
  • Promoting our products and services
  • Assisting with administrative duties

What You'll Need

To be successful in this role, you'll need:

  • A strong background in customer service and/or cash handling
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Physical fitness to lift up to 16kgs of mail regularly and stand for your shift

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