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Workers Compensation Claims Specialist
2 months ago
About Us
Employers Mutual is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We strive to foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career at Employers Mutual.
The Opportunity
As part of our diverse team, you will have the opportunity to make a positive impact on someone's life every day. You will feel a sense of satisfaction knowing that your talent and hard work have a purpose.
The purpose of this role is to support the Case Management teams by providing up-to-date technical guidance on the compensation payment schemes and assisting in their administration. This position operates in a customer-centric environment that focuses on the pro-active management of claims.
This will be a full-time, permanent or 12-month contract position based in our office, with flexibility to work from home once fully trained. We also have a relocation bonus available for eligible candidates.
Your Responsibilities
- Identify continuous improvement opportunities and work with the team on solutions to maximize the effectiveness of case management.
- Ensure claims teams achieve performance and KPI targets as set out as part of the business unit performance framework.
- In conjunction with the Team Leader, identify, develop, and implement effective strategies to support the achievement of key performance and remuneration measures.
- Provide regular advice and feedback to internal stakeholders to improve overall quality of decisions relating to liability, work capacity, permanent impairment, weekly payment entitlements, and communication through effective training, quality reviews, and management of disputes.
About You
- You have strong technical experience in NSW legislation workers compensation claims.
- You have proven experience coaching and mentoring case managers in the workers compensation industry.
- You have a demonstrated understanding and application of relevant NSW Workers Compensation laws and the associated regulations.
- You have previous experience working as a case manager or a technical specialist background.
- Tertiary studies in Allied Health or Legislation are desirable but not mandatory.
What We Offer
We stand together as equals. Employers Mutual is an equal opportunity employer, and we celebrate diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected.
We provide career opportunities and great employee benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
