Case Manager

6 months ago

Gosford, Australia NSW Government -icare Full time

**Part-time 6 months fixed term contract opportunity - 2 days a week**:

- **First day in the Gosford office and then flexibility to work from other icare **offices.**:

- **Salary from $106,025 + super+ benefits and hybrid working **environment.**

**About the Role**

Provide quality customer centric case management services across a number of Nominal Insurer and Treasury Managed Fund portfolios for injured workers to receive an appropriate level of care and treatment to enable injured workers to reach their maximum potential in terms of return to work and quality of life.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Case Manager you will:

- Understand and interpret requirements for workers insurance claims across various legislations to ensure optimum claim outcomes that support workers and the viability of several schemes and agencies.
- Manage the claim life cycle from early intervention through to tail and closure, including liability determination, determination of weekly and medical benefits, assessment of work capacity and after-claim support services.
- Manage claims of varying complexity, including but not limited to complex physical injury, psychological injury and complex customer behaviours, firefighter cancer claims, serious injury and workers with highest needs, work injury damages, industrial deafness and fatalities.
- Manage customer expectations, proactively and make decisions and determinations that enable quality outcomes for claimants, and which are within timeframes and legislated requirements. Identify the extent of worker injuries and loss of capacity and whether to accept or dispute whole or partial liability for compensation benefits.
- Develop timely and effective injury management plans which enable provision of quality, cost-effective treatment, care and return to work services.
- Liaise with medical / rehabilitation / treatment providers and other stakeholders to ensure a coordinated and consistent approach to service provision.
- Own disputes, preparing notices, legal requests/referrals, complex “self-employed” wage calculations.
- Exercise judgement in selection of the correct service providers, ensuring compliance with payment procedures and fee schedules with regard to the charging of services.
- Keep up to date with relevant legislation, injury management initiatives and policies / procedures relevant to the functions of the business unit.

**Skills & Experience**
- Prior Case manager experience of injured workers, dealing with high-needs clients and high-volume caseloads.
- Strong interpersonal, verbal and written communication skills.
- Compassionate, resilient and a mature approach to work.
- Strong attention to detail, organisational skills, ability to meet deadlines and effectively manage competing priorities.
- The position holder may on occasions be required to travel within New South Wales to attend case conferences

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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