Claims Support Administrator

2 weeks ago

Gosford, Australia NSW Government -icare Full time

**Gosford**
- **Join an organisation that is making a positive difference in the Community**:

- **6 month fixed-term role based in Gosford & hybrid working model**:

- **Salary from $79,032 + super & other company benefits on offer**

**About the Role**

This role is responsible for providing administrative and other types of support services to facilitate the operation of the Agency Claims team, based in Gosford. This is a 6-month opportunity, which has come about to support the team during a period of high work volumes.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities
- Our People Awards: On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
- 17.5% annual leave loading

**Duties**

It’s an exciting time at icare where no two days are the same; in this role you will:

- Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, travel coordination to support the effective operation of the team.
- Manage the financial interactions between the claims management system and our partnered financial institution to ensure payment of invoices and claimant weekly benefits and reimbursements.
- Understand claims functions of multiple stakeholders and triage correspondence accordingly.
- Complete complex data searches and interpretation in determining correct channels for claims management.
- Understand complex payment coding and gazetted fees and interpretation medical invoices and for entry into claims systems.
- Develop a basic understanding of the claims management function to assist with queue enquiries and absent management during high volume claims periods.

**Skills & Experience**
- Experience in a similar role, where you effectively undertake administrative tasks to support a team - any exposure to workers compensation claims or personal injury insurance is an advantage.
- Highly effective communication skills (verbal and written) and ability to work with multiple stakeholders and conflicting priorities.
- Organised with attention to detail and able to manage high workloads and work effectively in a team-based environment.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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