
Financial Services Collections Specialist
2 weeks ago
This leading financial services organization is seeking a client services professional with a passion for delivering exceptional customer service.
Job Summary:
The Collections Officer will be responsible for managing early arrears customers, ensuring timely payments and resolving queries in a professional and compassionate manner.
Key Responsibilities:
- Receive inbound calls from customers regarding loan queries and general enquiries - Manage arrears queues via outbound dialler, prioritizing work efficiently - Identify risks and escalate promptly to prevent losses and customer dissatisfaction - Negotiate payment plans, maintain accurate customer records, and uphold regulatory compliance - Help customers understand their financial commitments to prevent future arrears
Requirements:
- 6-12 months experience in early arrears or phone-based customer service role in the financial services sector - Exceptional relationship building skills with a compassionate yet results-focused nature - Ability to build relationships with a customer-centric and soft approach to collections - Comfortable working in a fast-paced, considerate and professional environment
What We Offer:
- Hybrid working arrangements - Superannuation Salary Sacrifice - Discounted staff car loans and Novated Leasing. - Employee Referral Bonus program. - Employee Assistance Program (EAP). - Wellbeing programs and activities (staff lunches, birthday cakes, charity and fund-raising events). - Wellness Day - 1 additional paid leave day per year, taken during your birthday month
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