
Order Management Specialist
5 days ago
Based in our South Melbourne location, this Customer Service Role offers a unique opportunity to build relationships with customers and drive business growth. We are seeking an individual who is highly skilled in order management and customer service.
About the Role
This permanent position involves processing orders, managing back orders, and providing exceptional customer service. The successful candidate will be responsible for communicating delays, resolving issues, and ensuring compliance with company procedures.
Key Responsibilities:
- Manage all phone orders and enquiries in a professional manner
- Accurately process orders in a timely manner
- Accurate data entry of information relating to orders
- Generate invoices
- Manage and handle customer complaints and assist with resolution by providing solutions
- Communicate delays, issues with order or other with customers
- Adhere and comply with the company's policy and procedures
- Experience in high volume customer orders
- Knowledge of hospitality and retail products
- Excellent communication skills
- Ability to problem solve
- Ability to work within targets and to deadlines
Benefits
This role offers a range of benefits, including extensive training and a friendly working environment. You will be surrounded by local cafes and eateries, making it easy to relax and refuel during your breaks.
What We Offer
We provide a supportive and collaborative team environment, where you can develop your skills and advance your career. Our company values innovation, teamwork, and customer satisfaction.
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