Retail Operations Manager

4 weeks ago


Mount Isa, Queensland, Australia Coles Full time

About the role

As a Night Trading Manager at Coles, you will be responsible for leading a team of retail professionals in a fast-paced environment. You will have full accountability of store operations during the evening and night trade, ensuring that the store is exceptionally presented, welcoming, and engaging for customers, team members, and the community.

Key responsibilities include guiding team members, allocating tasks, and providing support and direction to deliver exceptional customer service. You will also be responsible for maintaining Coles' visual merchandising, safety, compliance, and stock management standards.

About you and your skills

  • Previous experience working in a fast-paced retail environment
  • Direct leadership experience, with a proven track record of leading, coaching, and developing teams to meet sales targets, cost control, and rostering requirements
  • Strong customer service skills, with a focus on delivering exceptional customer experiences
  • Ability to work collaboratively as part of a team, with a focus on driving a one-team culture
  • Strong communication and interpersonal skills, with the ability to build relationships with customers, team members, and stakeholders

What's in it for you?

  • More cash staying in your pocket: Eligible team members receive a 5% discount on all Coles supermarket and liquor purchases, with additional periods of double discount throughout the year
  • Reward through recognition: Give and receive recognition through Coles' digital recognition platform, with opportunities to redeem points for exciting gifts and electronic gift cards
  • Opportunities for learning and development: Access to a range of career development programs and job-specific training to help you grow and develop your skills
  • Novated car leases: Eligible team members can access novated leasing for a new car
  • Investment in your future: Become a part-owner of the Coles Group through our annual team member share plan
  • Paid parental leave: Permanent team members receive paid parental leave to support work-life balance

About the recruitment process

Coles is committed to creating a workplace that is safe, respectful, and inclusive for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities. If you require adjustments to the recruitment process, please contact us at inclusionrecruitment@coles.com.au



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