Senior Transformation Leader

2 weeks ago

Sydney, New South Wales, Australia ING Full time
Job Description

Are you driven by the desire to shape the future of banking? As a key member of our team, you'll be instrumental in modernising ING's product business to drive business growth aspirations. This role places you at the heart of our strategic mission across mortgages/daily banking products, technology, and service offerings.

Key Responsibilities
  1. Lead the execution of the Retail Transformation, ensuring alignment with the bank's strategic objectives (scope will include Daily Banking from a Program establishment perspective, focus long term will be on the Mortgages scope).
  2. Be accountable for the overall transformation programs' establishment, including strategic blueprint, scope, and alignment with other major ING programs of work, including endorsement from key stakeholders/sponsors.
  3. Define program milestones and scope, including schedule, budget, deliverable quality, workforce planning, procurement, stakeholders, integration, and risks/issues.
  4. Promote a culture of high performance and continuous improvement and innovation that values learning and a commitment to quality.
  5. Provide oversight and leadership over transformation work streams, ensuring alignment to the goals of the program, stakeholder acceptance, embedding a culture of customer centricity, and supporting a strong risk culture and program diligence.
  6. Foster effective collaboration between internal teams, external vendors, and stakeholders.
  7. Ensure the Mortgages/Daily Banking future state meets regulatory, security, and compliance requirements.
  8. Work closely with the ING Global technology team to ensure that system design and implementation aligns and leverages global capabilities where applicable.
Requirements
  1. Minimum of 10 years of experience in program management, preferably within financial services or technology sectors.
  2. Experience with large-scale business and technology transformations with multiple stakeholders and vendors.
  3. Proven experience in transformation programs with a focus on mortgages.
  4. Strong knowledge of mortgage products, banking operations, processes, and regulatory requirements.
  5. Demonstrated experience utilising both agile and waterfall methodologies to successfully deliver projects.
  6. Proven experience in working with partner resources and stakeholders across different time zones.
  7. Excellent communication, leadership, and stakeholder management skills.

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