Dedicated Customer Experience Specialist

14 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $70,812

Job Overview

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  • We are seeking a dedicated and detail-oriented Night Manager to join our team. As a Night Manager, you will be responsible for ensuring the safety and security of residents, managing night shift operations, and providing exceptional customer service.">
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About the Role

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The Night Manager is a key member of the Operations team, working on a rotating roster from 11pm – 7am. This role involves conducting nightly audits, managing guest check-ins and check-outs, responding to inquiries and requests, and ensuring smooth operations during the night.

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Your Key Responsibilities Will Include:

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  2. Conducting nightly audits to ensure accuracy and completeness of all financial transactions;">
  3. Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night;">
  4. Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management;">
  5. Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies;">
  6. Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records;">
  7. Collaborating with other hotel departments to ensure seamless communication and coordination between shifts;">
  8. Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.">
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Requirements

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  • A minimum of 2 years' experience in a customer service/operations role;">
  • Excellent written and verbal communication skills;">
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service;">
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems;">
  • Leadership and supervisory experience and skills;">
  • Exceptional customer service skills, including conflict resolution.">
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Benefits

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  • A day off to celebrate your birthday;">
  • A recharge day;">
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge;">
  • Referral bonuses;">
  • EAP, Sonder & Duress support.">
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At [Company], we are committed to creating a harmonious and empowered community where everyone's voice is heard and celebrated.

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We look forward to hearing from you

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