Clinical Governance Director
2 months ago
We are seeking a highly skilled Clinical Governance Manager to join our Bupa Dental Care Contract Management and Governance team. This is a hybrid role that will be based out of our Melbourne, Sydney, or Brisbane office locations when not working from home.
Key Responsibilities- Ensure all incidents are reported and managed, and that any agreed corrective actions are completed by the responsible person(s) within the designated timeframe.
- Work closely with the Head Dentist to track progress and provide updates on any changes to priorities or strategy.
- Responsibility for all Clinical Governance contractual documentation and managing all clinical internal reporting obligations.
- Coordinate and oversee agreed audit and compliance monitoring activities from internal and external parties and assist practices to complete any agreed required actions within the designated agreed time frames.
- Manage all BDC Clinical Governance Internal Controls and Risk Management Assessment (ICRMA) requirements.
- Monitor, in conjunction with the Head Dentist, the effectiveness of corrective/preventive action programs.
- Manage initial and ongoing credentialing activities involving Bupa contracted health practitioners, including AHPRA PIE, and manage Credentialing audits in line with the BDC Quality Management Plan.
- Build and maintain strong relationships with all key stakeholders, with a focus on supporting the safe operation of the Bupa Dental clinical and business models.
- Stay abreast of regulatory and legislative change within the dental and healthcare industries.
- A competitive salary and a range of Bupa benefits.
- Flexible working and work-from-home arrangements.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Bachelor of Dental Surgery or equivalent and current AHPRA registration.
- Postgraduate qualification in health management, clinical governance, clinical quality assurance, quality improvement, clinical audit, or related discipline highly regarded.
- A high level of clinical control management experience, along with a proven background in governance and quality assurance.
- Experience in applying risk and assurance frameworks to drive successful business outcomes and contractual obligations, ideally in a multidisciplinary, networked organisation.
- Leadership and people management experience with demonstrable record of driving engagement and performance, ideally with a geographically dispersed team.
- Ability to have difficult, robust, and influential conversations, coupled with proven experience managing complex relationships with clients and subcontractors effectively.
- Skilled in the ability to influence, negotiate, convince, and persuade through highly developed written and verbal communication skills.
- A high standard of written and presentation skills and good working knowledge of Microsoft Office applications.
- Experience of report writing for submission at senior/board level.
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