Personal Banking Advisor

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerFocused Full time $55,000 - $80,000

At Suncorp Bank, we're seeking a highly motivated Banking Consultant to provide outstanding levels of sales and service.

About the Role

The ideal candidate will have experience in delivering high quality customer experiences and be comfortable with digital customer service platforms. They should also have strong communication skills and be able to navigate and troubleshoot common digital banking applications.

  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on banking enquiries, account openings, and processes via telephone and/or online channels.
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
Your Key Responsibilities:
  • Listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes.
  • Support digital onboarding processes, ensuring a seamless experience for new customers.
  • Demonstrate strong problem-solving skills to handle complex customer queries.
Why Join Us?

We offer a range of benefits and support resources to help you create a healthy work-life balance and bring your best every day.

To succeed in this role, you'll need to be proficient in digital payment technologies, such as mobile wallets and online payments. You'll also need to have a passion for delivering excellent customer service and a commitment to ongoing learning and development.

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