Strategic Service Delivery Manager

7 days ago

Sydney, New South Wales, Australia UNSW Australia Full time
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​Why Your Role Matters

As a key member of the ISD leadership group, this position leads the team in delivering UNSW Library's learning and teaching services to academic staff and students. The successful candidate will work collaboratively with teams across the Library to continuously improve service delivery.

Focused on enhancing digital literacy and study skills, the Team Leader, Academic Engagement, works closely with Academic Engagement Education Services Librarians to develop and implement teaching services aligned with the Library's Digital Information Skills Framework.

The role requires strategic planning, effective resource management, and fostering strong stakeholder relationships to deliver innovative and high-impact library services.

What We Are Looking For

  • A degree from a higher education institution with substantial relevant experience or any other equivalent combination of knowledge, training and/or experience. Eligibility for Associate membership of the Australian Library and Information Association would be well regarded.
  • Demonstrated experience in planning, analysing and evaluating delivery of high-quality library information services.
  • Demonstrated organisational experience to manage and lead a professional team in a dynamic and complex working environment.
  • Sound understanding of information management issues and challenges facing academic and research libraries.
  • Excellent communication, interpersonal and presentation skills.
  • An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.
  • Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

UNSW Offers

  • Competitive salary
  • Flexible working
  • Additional 3 days of leave over the Christmas Period
  • Access to lifelong learning and career development
  • Progressive HR practices
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