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Clinical Specialist Manager
2 months ago
The Clinical Specialist Manager - Electrophysiology will lead the day-to-day activities of the Clinical Specialist team in the South, driving clinical excellence through developing the team and responsible for leading, coaching, and developing the team to achieve optimal patient outcomes. Additionally, the Clinical Specialist Manager ensures team members stay up to date with industry, competitor, and product knowledge.
The Clinical Specialist Manager will frequently work in close collaboration with Territory Managers and other commercial leaders to ensure effective and efficient clinical case coverage across the region based upon the clinical customer needs. This includes collaboration across both the EP team (cases) and CRM team as hybrid (EP & CRM) Clinical Specialists may report to and/or work to support EP cases under the general leadership of the Clinical Specialist Manager.
Key Responsibilities- People Development:
- Responsible for supporting a high-performing team and facilitating a positive winning spirit and collaborative culture.
- Identifying and attracting Clinical Specialists and supporting their onboarding into the team and organization.
- Proactively coaching team members in the field and providing constructive feedback, identifying training needs to support and achieve individual and business goals as well as development objectives.
- Drives positive employee engagement and team culture within the team and across the EP division.
- Building and Maintaining Relationships:
- Builds and maintains strong relationships and understanding of customers.
- Maintains contact with major accounts and key relationships.
- Supports key customers with education forums.
- Attends and participates in customer, company, and industry-sponsored events and meetings.
- Develops and maintains relationships with functional areas.
- Clinical Excellence:
- Maintains an understanding of the product portfolio and can differentiate each product line against competitor products.
- Develops and maintains a depth of clinical knowledge through published literature, conference addresses, and local clinical expertise.
- Shares clinical and technical experiences in a way that motivates others and teaches applicable skills.
- Coaches others in the field.
- Coaches team members to provide case support to support the sales plan and strategy.
- Actively supports divisional initiatives to achieve business strategies and goals through the Clinical Specialist team.
- Business Processes:
- Provides input into Salesforce over Account potential and Customer behavior based on defined market segmentation.
- Applies business practices and methods in own job function.
- Ensures Clinical Specialist team integration with related areas to deliver programs, services, and results.
- Works as part of a larger group on Therapy Development by identifying the referring network to increase patient flow in relation to Strategic Business Partnerships & KOLs.
- Supports Territory Managers with KOL management.
- Collaboration:
- Works collaboratively with Business Development and Sales team to ensure clinical services and programs are delivered to clinical stakeholders.
- Arranges, plans, and executes agreed training and proctoring activities.
- Works as part of a cross-functional team between Sales, Marketing, and Clinical teams to achieve required business outcomes.
- Creates an environment for the team to share knowledge and ideas.
- Customer Development:
- Engages customer on product clinical advantage and benefits to patient and offers exceptional clinical and procedural value to drive customer confidence particularly with new product launches.
- Provides feedback and contributes to business objectives, contracts, and tenders where appropriate.
- Other:
- To represent Boston Scientific values and integrity.
- Works on projects, etc., as needed to support the BSC business.
- Attending meetings, conferences, and exhibitions as required to promote Boston Scientific products and services.
