Digital Product Design Director

1 month ago


Melbourne, Victoria, Australia RACV Full time

About the Opportunity



We are seeking a Digital Product Design Director to lead our team of product designers in delivering complex strategic design initiatives that delight our customers and enable digitisation of RACV products and services.



Key Responsibilities:


  • Deliver new and evolved digital products to market, ensuring a human-centric experience with an uplift to business benefits
  • Facilitate workshops, co-design and collaborative sessions to align with stakeholders and draw out innovative customer experiences and business requirements
  • Help drive alignment on digital product design priorities and execution across RACV Group, working with Digital and Digital Product members and key stakeholders
  • Lead and deliver multiple projects, keeping to timelines and budget
  • Serve as the voice of the design team in discussions with stakeholders, ensuring that design considerations are integrated into decision-making processes


Requirements:


  • Bachelor's or master's degree in design, Psychology, Social Science, Entrepreneurship or Business
  • 8+ years of experience in digital product design, with at least 3+ years in leadership
  • Strong portfolio demonstrating expertise in designing and delivering successful digital products across various platforms and digitising analog products
  • Proven experience in mentoring and developing design teams, with a track record of building a high-performance design practice
  • Experience working in agile or lean environment
  • Understanding and application of HCD, best practice customer experience, usability and accessibility standards


About You:

You will thrive in an environment where people are at the heart of everything. You'll come with a passion for delivering exceptional customer experiences and a strong vision for driving innovation through design.

Our Offer:

We offer a competitive salary range $120,000 - $180,000 per annum, depending on experience, plus generous discounts on home and car insurance policies, RACV roadside care, Club Membership and great discounts across all RACV resorts.

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