Recovery Pathways Specialist

3 weeks ago


Parramatta Park, Queensland, Australia Employers Mutual Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey of individuals who have experienced psychological injury claims caused by alleged bullying and harassment.

The Opportunity

We are seeking a highly skilled professional to join our diverse team and make a positive impact on someone's life every day. As a key member of our team, you will work closely with case managers, technical and injury management specialists, and team leaders to support claims management and facilitate sustainable return-to-work outcomes.

Your Responsibilities

  • Resolve workplace conflict that has resulted in psychological injury claims by using your mediation and communication skills with relevant stakeholders
  • Facilitate early access to treatment and other required services to support the worker's timely recovery and return to work
  • Collaboratively develop and action early intervention plans to achieve key objectives
  • Work effectively with internal and external stakeholders through video conferencing, over the phone, and face-to-face

About You

  • Experience or qualifications in mediation, facilitated workplace discussions, or conflict resolution
  • Ability to identify and resolve problems by taking action consistent with information and evidence gathered from different sources
  • Strong interpersonal and communication skills across a range of mediums
  • Ability to build productive relationships and meet stakeholder needs

What We Offer

We stand together as equals. EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including a vibrant team culture, flexibility to work from home, a corporate wellbeing program, and access to discounts at over 350 retailers.

We value our people and are committed to supporting their professional development and providing generous employee benefits. If this role is of interest to you, please apply now.



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