Patient Recovery Specialist

3 days ago

Parramatta Park, Queensland, Australia Gallagher Full time

Overview

Gallagher Bassett seeks experienced professionals to join its team of dedicated case managers in Sydney or Parramatta. This role offers a unique opportunity to make a positive impact in the lives of injured workers, promoting their recovery and return to work.

About the Role

This Patient Recovery Specialist position is ideal for individuals with a strong background in case management within a workers' compensation or insurer setting. As a key member of our team, you will be responsible for providing expert guidance and support to insured employers, injured employees, rehabilitation professionals, medical practitioners, and legal providers.

Key Responsibilities

  • Advising on complex cases and providing case management support across various stages of the return-to-work journey;
  • Engaging with stakeholders to achieve optimal outcomes for all parties involved;
  • Contributing to successful return-to-work outcomes by leading end-to-end claims management processes;
  • Collaborating with mental health teams to provide holistic support to injured workers experiencing mental health conditions.

Requirements

  • A minimum of 2 years of experience in case management within a workers' compensation or insurer setting;
  • Exceptional time management and organizational skills;
  • A customer-focused approach with the ability to build trust and rapport;
  • Highly developed communication skills, enabling effective engagement at all levels;
  • A strategic mindset and collaborative approach to work.

What We Offer

  • A competitive salary of AU$95,000 - AU$110,000 per annum, depending on experience;
  • Hybrid working arrangements, flexible hours, and a 9-day fortnight;
  • Access to ongoing education and development opportunities, including a structured career development pathway;
  • A dynamic and supportive work environment that values collaboration, innovation, and professional growth;
  • A comprehensive benefits package, including health insurance discounts, employee recognition awards, and more.

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