Customer Service Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Remote Work Freelance Full time $72,000 - $84,000

Job Title:

Customer Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team in Sydney. In this role, you will be responsible for coordinating bookings for customer floor and event spaces, assisting with serving rooms, making coffee, placing catering orders with suppliers, and supporting the Manager – Customer Floor & Catering Services.

Key Responsibilities:

  • Provide exceptional reception and concierge services
  • Coordinate all customer meeting rooms and event area booking requests
  • Respond to emails, messages, and phone calls in a timely manner
  • Advise users of meeting room availability and suitability
  • Greet guests in a polite, friendly, and professional manner
  • Assist Manager – Customer Floor & Catering Services with organizing catering requests and dietary requirements
  • Liaise with hosts regarding room set-ups ensuring rooms are ready on time for meetings, functions, and events
  • Ensure a high standard of presentation is maintained in meeting rooms at all times
  • Identify executive meetings and board member meetings and appropriately mark them for coffee/drinks/snacks
  • Maintain daily statistics spreadsheet on room usage
  • First point of contact for all room issues, providing timely response and resolution of issues
  • Prepare and serve hot and cold beverages as required
  • Provide coverage for Manager – Customer Floor & Catering Services when they are on leave
  • Develop close working relationships with Event Managers and executive support staff to help coordinate booking requests
  • Assist with housekeeping and setting of meeting rooms throughout the day
  • Ensure reception area is kept clean and organized
  • Maintain stock and order consumables for customer floor as required
  • Process invoices and credit card transactions in a timely manner
  • Assist with any other facility or service-related duties when directed

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