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Customer Service Team Coordinator

2 months ago

Sydney, New South Wales, Australia SG Fleet Full time

{"h1": "Renovations Team Coordinator", "p": "At SG Fleet, we are seeking a highly skilled and experienced Renovations Team Coordinator to join our team. As a key member of our Renovations Team, you will be responsible for coordinating the workload to ensure timely completion of tasks and exceeding customer expectations.", "ul": [{"li": "Manage the daily workload across the team, prioritizing activities to ensure completion within required timeframes."}, {"li": "Action quality assessments to ensure processes are being followed and quotes are accurate."}, {"li": "Provide guidance, instruction, training, and leadership to the team to achieve key results."}, {"li": "Effectively assist with internal queries related to renovations and maintain and update renovation work instructions for the team."}, {"li": "Liaise with external stakeholders to facilitate renovations and build relationships."}, {"li": "Identify and report any issues or potential issues that could have a negative impact on SG Fleet."}], "h2": "Key Skills and Experience", "ul": [{"li": "Solid previous experience in a customer service role."}, {"li": "Ability to effectively manage internal and external relationships with superior communication skills."}, {"li": "Ability to motivate and lead others to meet departmental KPIs."}, {"li": "Strong organizational and time management skills."}, {"li": "Ability to resolve problems through to completion resolution in a timely and effective manner."}, {"li": "Sound computer skills, including strong MS Office."}, {"li": "High-level numeracy, attention to detail, and ability to understand complex finance/taxation concepts."}]}