Mid-Senior Level IT Support Role

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000
Technical Support Specialist

We are seeking a highly motivated Technical Support Specialist to deliver exceptional customer service and technical expertise to our clients.

  • Provide advanced level technical support via phone, email or remote access for businesses in Australia and New Zealand.
  • Troubleshoot and resolve common IT issues on Windows servers/desktops/laptops, Azure, Backups, Office 365, Audiology Software, mobile phones and other key business applications within agreed SLA's.
  • Troubleshoot, configure and maintain Servers/VMware and networking devices as required.
  • Liaise with global resolver groups to manage and maintain communication with users.
  • Be responsible for IT onboarding and off-boarding and continuous process improvements.
  • Assist with Systems setups, maintenance and IT projects.

This is a fantastic opportunity for a mid to senior-level Support Analyst looking to develop their skills further in a new industry. You will work mostly in our Head Office in the city, Milton QLD, and occasionally visit clients on-site.

**Required Skills & Qualifications**
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Highly organized and efficient
  • Ability to prioritize tasks and meet deadlines
**What We Offer**
A competitive salary package, opportunities for professional growth and development, and a dynamic work environment.

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