Travel Customer Experience Specialist

16 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $73,698 - $79,737

Agoda is a leading online travel booking platform that connects travelers with a global network of 4.7M hotels and holiday properties worldwide.

The Opportunity:
  • Deliver exceptional customer service and manage the needs of customers through various communication channels.
  • Support multiple Agoda products, including Hotels, Flights, Activities, and more, after receiving comprehensive training.
  • Professionally handle high volumes of inquiries from clients and customers with excellent listening skills, critical thinking, and attention to detail.
What You'll Need to Succeed:
  • A strong command of spoken and written business-level English and native-level Japanese or JLPT N1 qualification.
  • Impeccable telephone manners and communication skills.
  • Excellent critical thinking and problem-solving abilities.

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