Digital Transformation Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeDelivery Full time $110,000 - $135,000

ICT Service Delivery Professional - Be a driving force in shaping the future of youth mental health services. We are seeking an experienced ICT professional to establish, manage and continuously improve our local ICT environment to support the effective delivery of youth mental health services.

This hands-on role will lead ICT operations, acting as the key liaison with our Digital Innovation team to ensure alignment of systems, escalations, and innovations across all service locations. During the early stages post-go-live, the focus will be on system fine-tuning, ad-hoc configuration, and embedding effective ICT processes and supports. Over time, the focus will shift to strategic projects including digital transformation, infrastructure planning, and future service delivery innovations.

  • Manage ICT Operations: Maintain critical systems and infrastructure, ensuring service continuity and effective clinical care delivery.
  • Coordinate Resolution of Issues: Act as the primary escalation point and collaborate closely with vendors to resolve ICT service issues.
  • Liaise with Stakeholders: Work with key stakeholders to ensure alignment, clear communication, and effective service delivery.
  • Support Post-Go-Live Configuration: Ensure alignment with youth mental health workflows and compliance standards.
  • Ensure ICT Compliance: Oversee access controls, security protocols, and adherence to data privacy and governance regulations.
  • Contribute to Strategic Planning: Help develop our digital roadmap and drive innovation through system upgrades and digital capability assessments.

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