Digital Transformation Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeTransformation Full time $160,000 - $170,000

About the Role

We are seeking a skilled Digital Transformation Expert to support and assist with the design and development of IT solutions and services.

This individual will focus on technical project delivery and consulting, working in partnership with various stakeholders while mentoring more junior engineers.

The main responsibilities include:

  • Designing and implementing innovative digital solutions that provide value.
  • Contributing as a technical SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects.
  • Resolving complex configuration and integration challenges.
  • Playing a key role in the delivery of complex and/or marquee projects and engagements.
  • Proactively leading and mentoring team members in meeting deadlines, setting expectations, and jointly developing specialized skills.
  • Partnering with Solution Architects to mature and improve the frameworks we deliver under.
  • Leading customer workshops including discovery and co-design workshops.
  • Becoming a trusted advisor within key accounts and consulting on digital strategy and design.
  • Maintaining excellent service levels to customers.

Qualifications

  • 5+ years' experience as an end-to-end ServiceNow Consultant focused on Migration, Transformation, and IT Outsourcing initiatives.
  • Experience in a customer-facing consulting and/or pre-sales role.
  • Experience in taking business challenges and translating them into suitable technical solutions via ServiceNow.
  • Strong Application development and integration experience.
  • Strong experience across ITSM, ITOM, and/or SecOps modules.
  • Willingness to learn and grow.
  • Proven ability to innovate, adapt, and work under pressure in complex environments with multiple stakeholders and firm deadlines.
  • Excellent communication and customer services skills.
  • Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.

What We Offer

  • Varied engagements, environments, and clients.
  • Work with some of the brightest minds in the industry.
  • Genuine flexible work environment.
  • Strong investment in training and upskilling - certifications paid for.
  • Mature team environment with a high level of engagement.
  • Lots of company social events.
  • Flexible work arrangements.

About Us

We are a reputable IT Services Company with a strong presence in the industry.

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