Executive Manager, Financial Crime Surveillance Unit

1 week ago

Parramatta, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking an experienced Executive Manager to lead our Financial Crime Surveillance Unit, responsible for detecting, deterring, and fighting financial crime. As a key member of our Risk Division, you will play a critical role in ensuring the integrity of our financial systems and protecting our customers from financial crime.

Key Responsibilities
  • Team Leadership: Oversee the performance of the Financial Crime Surveillance Unit, driving team performance through clear objectives, coaching, development, recruitment, and recognition of customer-focused behaviors.
  • Operational Management: Lead operations with AOM principles, managing resources, forecasting, KPIs, and teams to drive performance, resolve issues, and ensure customer-focused excellence.
  • Stakeholder Management: Build and manage key internal and offshore relationships to enhance customer experience, ensure partner accountability, and drive process improvements. Lead a customer-focused culture, oversee incident management, and contribute to service level agreement development for partners.
  • Business Leadership: Lead the Government Notices Unit to meet SLAs and compliance obligations, manage forecasting and work progress, and apply AOM principles for resource management. Maintain relationships with law enforcement and third-party organizations, contribute to the FCS business plan, and ensure timely risk identification and remediation.
  • Projects and Continuous Improvement: Lead process improvements, offer expertise on initiatives, ensure accurate documentation, and support Team Managers in delivering operational and commercial value.
Requirements
  • Legal qualification (Australian preferred, international considered) with specialisation in administrative or public law, and/or data privacy.
  • Strong knowledge of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws, specifically in handling statutory notices.
  • Proficient in understanding and applying business processes, support systems, and AOM practices.
  • Ability to leverage business metrics for managing operations and improving efficiency.
  • Proven experience in managing internal stakeholder relationships and driving successful outcomes.
  • Experience in leading and managing team-based change initiatives.
  • Thorough understanding and application of legal, compliance, and regulatory requirements.
  • Expertise in risk management principles and their practical application.
About Westpac Group

We are a collaborative team of passionate people with a shared vision to make a difference for our customers, our communities, and each other. At Westpac Group, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

We are committed to creating a culture and work environment that values diversity and flexibility – and champions inclusion. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse, veterans, and reservists, and Indigenous Australians to apply.

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