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Senior Customer Experience Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeSkill Full time $80,000 - $110,000
Customer Service Excellence

We are seeking a highly skilled and experienced Customer Service Specialist to join our team.

This role plays a crucial part in ensuring exceptional customer experiences by executing the strategic customer care model.

The successful candidate will strengthen customer relationships, optimize service delivery, and drive operational excellence.

Key Responsibilities:
  • Customer Engagement & Relationship Management
    • Develop strong relationships with key customer stakeholders to enhance service delivery and satisfaction.
    • Proactively manage customer expectations and address concerns with a solution-focused approach.
    • Support the execution of customer service strategies that drive retention and long-term business growth.
  • Operational Excellence & Service Delivery