A Frontline Customer Service Expert

5 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time $55,000 - $85,000
Customer Service Representative Role

As a frontline representative, you will provide exceptional customer service and protect our customers from financial crime.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely manner
  • Assess and resolve card-related issues efficiently
  • Collaborate with internal teams to identify and prevent potential fraud attempts
  • Provide accurate information and guidance to customers on policies and procedures
Required Skills and Qualifications:
  • Excellent communication and problem-solving skills are essential
  • Ability to work in a fast-paced environment with multiple priorities is required
  • Strong attention to detail and analytical skills are necessary
  • Familiarity with banking systems and processes is advantageous
Benefits:
  • A dynamic and supportive work environment is available
  • Ongoing training and development opportunities are provided
  • A competitive salary and benefits package is offered
Working at Our Bank:
  • We value diversity and inclusion in our workplace
  • We are committed to providing a safe and respectful work environment
  • We prioritize employee well-being and work-life balance

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