Support Administrative Specialist

1 week ago

Wollongong, New South Wales, Australia beBeeAdministrative Full time $60,000 - $85,000

Job Opportunity

We are seeking a skilled Administrative Support Specialist to provide high-level administrative support and contribute to the efficient operation of our organization.

Key Responsibilities

  • Provide information to clients face-to-face, by phone or in writing, record action taken and follow up where required.
  • Prepare matters for hearing, including organizing copies of papers, notifying parties, arranging reporting services, interpreters and country venues, and making travel arrangements for members and clients with special needs.
  • Provide a range of administrative and clerical support services, including fax, post, photocopying, compilation and distribution of documents.
  • Prepare routine correspondence, ensuring all documentation conforms to our presentation, style, format and content protocols.
  • Input all relevant data into our case management system and create, store, retrieve and archive files to ensure accurate and safe storage of data/information.
  • Seek guidance from, and escalate complex matters to the Senior Registry Officer/Team Leader, as appropriate.
  • Maintain an up-to-date knowledge of relevant legislation and operational procedures and contribute to the development and implementation of business process and service delivery improvements.

Requirements

  • Demonstrated working experience in a high-volume, frontline customer service environment.
  • Demonstrated experience providing clerical, administrative and customer service support to a tribunal.
  • Demonstrated ability to motivate and self-drive to provide excellent customer service in a tribunal environment.
  • Demonstrated ability to undertake a range of administrative support services relating to the work of the tribunal, including data entry, preparing correspondence, and maintaining electronic and file records.
  • Working experience with Children Check Clearance.
  • Demonstrated experience exercising judgement in a respectful manner when dealing with parties in an often volatile and emotive environment.
  • Experience identifying and responding to changing workloads and priorities, and meeting deadlines within tight timeframes in a high-volume environment.
  • Demonstrated experience dealing professionally with tribunal members and parties.
  • Strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks.

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