Travel Industry Customer Support Specialist

7 days ago

Darwin, Northern Territory, Australia beBeeCustomerService Full time $45,000 - $75,000
Customer Service Expert

We are seeking a highly motivated professional to join our team in the travel industry.

As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey.

  • Assist clients with their travel queries via phone, email, and in-person, including travel options, destinations, and special requests.
  • Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
  • Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
  • Offer customized travel recommendations based on customer preferences and needs.
  • Accurately process bookings, issue invoices, and handle payment transactions.
  • Foster long-term relationships with customers, enhancing customer retention and satisfaction.
  • Stay informed about the latest travel trends, industry regulations, and product offerings to better serve customers.
Requirements
  • Previous experience in a customer service or travel-related role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work under pressure and handle customer issues efficiently.
  • Knowledge of travel booking systems and industry regulations is a plus.

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