Client Care Specialist

1 week ago

Sydney, New South Wales, Australia beBeeClientCare Full time $60,000 - $80,000

As a Customer Service Specialist, you will be at the forefront of delivering exceptional client experiences.

Key Responsibilities:
  • Respond to client enquiries via email, live chat, and phone with speed and professionalism.
  • Build positive relationships in every interaction, always putting the client first.
  • Log, resolve, and escalate customer complaints as needed.
  • Ensure all support tickets are handled within SLA timelines.
  • Spot opportunities to improve the customer journey and share insights with the team.
  • Maintain confidentiality and comply with all privacy and data protection standards.
  • Report on client trends, common questions, and potential service improvements.
Requirements:
  1. 1–2 years of experience in customer-facing roles (live chat & email support preferred).
  2. A passion for client care and problem-solving with empathy.
  3. Completed or willing to complete relevant industry accreditation.
  4. Strong written and verbal communication skills in English.
  5. High attention to detail and excellent time management.
  6. Ability to stay calm under pressure and prioritise effectively.
  7. Sound judgment and a strong sense of integrity.

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