Financial Operations Coordinator

1 week ago

City of Parramatta Council, Australia beBeeCustomer Full time $132,305

Key Responsibilities:

  • ">
  • Work Scheduling and Allocation
  • Business Processes and Systems
  • Communication and Training Skills
  • Monitor Performance and Reporting
  • Problem Solving and First Point of Escalations
  • Collaborating with Internal and External Stakeholders

 

The role requires a high level of business acumen, strong customer service skills, resilience, and the ability to make a big impact as part of a fast-paced high-performing team.

 

We are seeking a highly skilled professional who can coordinate activities in a revenue collections team, work from our head office, and collaborate with internal and external stakeholders. This is an exciting opportunity to join our team and contribute to the collection and reduction of aged debt.

 

Job Description:

 

Overview:

 

Coordinate activities in Sydney Waters Revenue Collections team.

 

This role will support the Sydney Water Revenue Collections Team in the collection and overall reduction of aged debt. The role will be responsible for supporting collection strategies and delivering training to new starters in the team. The role will also be responsible for addressing knowledge gaps among existing team members to ensure consistent, high-quality processes.

 

This role includes efficiently allocating and scheduling work activities, providing expert guidance on complex matters and complaints to ensure timely and effective resolutions. As well as being a customer-facing role, dealing with customer queries inbound and outbound across various channels.

 

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