Medibank Customer Service Professional

6 days ago


Townsville, Queensland, Australia Medibank Private Limited Full time

About Medibank


We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.


At Medibank, we believe that every individual deserves access to quality healthcare and support. Our mission is to provide comprehensive health services that cater to the unique needs of our customers.


About the Role


We are seeking a highly skilled and motivated Sales and Customer Service Consultant to join our team in Townsville. As a Local Community Consultant, you will play a vital role in bringing Medibank products and services to your local community.


Your primary responsibility will be to provide exceptional customer service, ensuring that our customers receive the highest level of support and care. You will be the face of Medibank in your community, building strong relationships with our customers and helping them navigate our services.


Your Key Responsibilities


• Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner


• Build strong relationships with our customers, understanding their needs and preferences, and tailoring our services to meet their expectations


• Collaborate with internal teams to ensure seamless delivery of services and support


• Stay up-to-date with industry developments and best practices, applying this knowledge to continuously improve our services


What We Offer


We offer a dynamic and supportive work environment, with opportunities for growth and development. You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer service.


As a Sales and Customer Service Consultant, you will enjoy a range of benefits, including:


• Flexible working arrangements, allowing you to work in-store, from home, or in the community


• Opportunities for career advancement and professional development


• A competitive salary and benefits package


• A supportive and inclusive work environment


• The chance to make a real difference in the lives of our customers and community


About You


We are looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer service. You will have:


• Excellent communication and interpersonal skills


• Strong problem-solving and analytical skills


• Ability to work in a fast-paced environment and prioritize tasks effectively


• Strong attention to detail and commitment to quality


• A customer-focused mindset and a passion for delivering outstanding service


How to Apply


For more information or to express your interest in this role, please contact us at [contact email]. We look forward to hearing from you



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