Front Desk Representative

4 days ago


Gold Coast, Queensland, Australia Ennismore Full time
About the Role

This is an exciting opportunity to join our team as a Reservations Team Member. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests.

Key Accountabilities
  • Guest Service: Provide exceptional service to guests through email, phone, and in-person interactions.
  • Cultivate Relationships: Develop strong relationships with guests, especially VIPs, by remembering names and preferences to enhance their experience.
  • Group Bookings: Assist with group bookings as required and liaise with other departments to ensure group requirements are actioned.
  • Promote Hotel Offerings: Maintain an in-depth understanding of all hotel facilities and promotions, utilising every opportunity to promote offerings and maximise sales through effective communication.
Essential Qualifications
  • A minimum of 1 year experience in reservations or front office within a luxury hotel.
  • Experience working with Opera cloud PMS is advantageous.
  • Passionate about providing the most memorable guest experience.
  • Impeccable attention to detail, problem-solving skills and the ability to remain calm under pressure.
  • Exceptional communication and interpersonal skills.
  • The ability to work a rotating roster with evening and weekend availability.
  • Must have valid Australian Working Rights.


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