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Front Desk Operations Coordinator
2 weeks ago
The Guest Experience Host at Travel + Leisure Co. is responsible for providing exceptional service and ensuring seamless front desk operations, contributing to an unparalleled guest experience.
Performance Targets- Meet monthly performance targets, demonstrating your ability to drive results and contribute to the company's success.
- Schedule onsite guests for Member Updates or Club presentations, fostering meaningful interactions and potential opportunities.
- Assist in ensuring prospects meet the Company's tour qualification specifications, maintaining high standards of quality and service.
- Handle greeting and registering members and guests, providing local area information, completing department paperwork, and utilizing communication equipment efficiently.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service skills.
- Knowledge of sales techniques and ability to build rapport with resilience.
- Computer literacy and previous PMS experience are assets.
- A positive attitude, determination, and results-driven approach.
- Flexibility to work weekends and varying shifts.