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Front Desk Officer

3 weeks ago


Gold Coast, Queensland, Australia Sportsandspinalphysio Full time

**Job Summary**

We're seeking a highly organized and efficient Front Desk Officer to join our team at Sports & Spinal. As the first point of contact for our patients, you'll play a critical role in ensuring a welcoming and seamless experience.

Your Key Responsibilities
  • Welcome and assist patients, responding to their queries and concerns in a friendly and professional manner.
  • Answer phone calls and respond to emails, providing timely and accurate information.
  • Schedule appointments and manage patient bookings, ensuring efficient use of time.
  • Process payments via various methods, maintaining accurate records and resolving any issues promptly.
  • Update patient records in our Practice Management Software, ensuring accuracy and confidentiality.
  • Maintain a clean and organized workspace, adhering to our high standards of hygiene and presentation.
**Requirements**
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients and staff.
  • Proven experience in administration or reception roles, preferably in a medical or allied health setting.
  • Ability to multitask and prioritize tasks efficiently, managing competing demands and deadlines.
  • A proactive approach to problem-solving, with a willingness to learn and adapt to changing situations.