Group Reservation Manager

2 weeks ago

Sydney, New South Wales, Australia Matteo Group Full time
About Matteo Sydney Group

We strive to deliver exceptional Italian cuisine and unforgettable dining experiences in Sydney. Our commitment to work-life balance ensures our staff enjoy a dynamic and supportive environment.

We offer competitive salaries, rotating rosters, tips, employee discounts, and a positive team culture to foster growth and development.

The Reservation Manager Role

In this pivotal position, you will oversee group reservations across our three venues: Matteo Double Bay and Matteo Downtown. Your main objective is to ensure seamless communication with clients while supporting the Sales and Events team.

You will achieve this by:

  • Efficiently managing our reservation system to optimize bookings, revenue, and guest satisfaction
  • Providing exceptional customer service through outstanding booking experiences, email responses, and inbound phone calls
  • Collaborating with the events and marketing team to enhance restaurant operations
Essential Requirements

To succeed in this role, you will need:

  • Minimum 2 years of experience in a similar reservation management position
  • Prior experience with Sevenrooms or similar booking systems is highly desired
  • Excellent communication and interpersonal skills
  • Proven ability to manage VIP guests effectively
  • Strong organizational and administration skills
  • A high level of attention to detail
  • Ability to multitask with a proactive attitude
  • Capacity to work well under pressure
  • Full Australian working rights
Benefits Package

We offer a comprehensive benefits package, including:

  • Free meals
  • Career progression and development opportunities
  • Ongoing training and professional growth
  • A dynamic work environment with a WFH day per week

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