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Account Retention Specialist

2 weeks ago

Melbourne, Victoria, Australia Trustpilot, Inc. Full time

About Us

Trustpilot, Inc. is a global company dedicated to helping people and businesses build trust through reviews. Since our founding in 2007, we've grown significantly, reaching 70 million monthly active users worldwide.

We believe in creating an inclusive environment where employees from diverse backgrounds can thrive. Our culture values collaboration, respect, and open communication – allowing us to tackle challenges together and achieve our goals.

The Job Requirements

We're seeking a skilled Account Retention Specialist to join our Melbourne-based team. In this role, you'll play a vital part in building trust and transparency between consumers and businesses worldwide.

You'll be responsible for ensuring customer satisfaction with our products, strengthening adoption, and driving contract renewal. You'll also act as a trusted advisor, developing long-term relationships and success plans that unlock maximum value from our offerings.

Your Responsibilities