Operations Team Member

1 month ago


Osborne Park, Australia The Good Guys Full time

About The Good Guys

We're a dynamic and fast-paced retailer driven by our purpose to help families live better for less. As part of Australia's largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952, we've been delighting customers and 'doing good', and today we build on that heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions electrical retailer.

What We Offer

  • Generous employee discounts available across JB Hi-Fi and The Good Guys
  • Opportunity to grow and develop in a large retail environment
  • Paid parental leave

We're looking for a talented Operations Team Member to join our customer-facing team. As a key member of our operations team, you'll be responsible for delivering store operations activities in support of a sales-focused culture and profitable sales growth.

Key Responsibilities

  • Deliver effective store administration in line with standard procedures, including:
  • Cash handling and banking integrity
  • Tendering transactions
  • Systems access and data integrity
  • Store web sales and extended warranty claims
  • Telephone management and enquiries
  • Marketing and promotional activity
  • Contribute to financial performance through effective inventory management and management of controllable expenses
  • Manage all sales channel fulfillment in line with procedures
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities

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